Privacy Policy

Last updated: 29 October 2026

Pacera explains here what personal information it collects, why, and how you can control it.

1. Who we are

Pacera is a trading name of Lee Watkins, a sole trader and physiotherapist based in Swansea, Wales. Lee Watkins is the data controller for the information described in this policy.

  • Email: hello@pacera.run

  • Address: The Flat, Swansea Tennis & Squash Club, Cwm Farm Lane, Sketty, Swansea SA2 9AU

  • ICO registration number: [to be added]

2. What we collect

  • Contact details: name, email, phone number and where you are based.

  • Application details: your goals, how you heard about us, and answers to our application questions.

  • Coaching information: age, height, weight, running history, training data (pace, heart rate, distance) and any data you share from a watch or app.

  • Health information: injuries, pain, medical conditions, medication, pregnancy and health screening answers. This is special category data and is treated with extra care.

  • Payment information: handled by our payment provider; we never see or store your full card details.

  • Website data: pages visited and device information, collected only with your cookie consent where required.

3. Why we use it and our lawful basis

  • Responding to your application and arranging a call: legitimate interests / steps before a contract.

  • Delivering your coaching, training plans and physio advice: contract.

  • Using your health information to keep your programme safe: explicit consent, and provision of health care by a registered professional.

  • Taking payments and keeping financial records: contract and legal obligation.

  • Improving our website (analytics cookies): consent.

  • Sending news or offers by email: consent (you can unsubscribe at any time).

4. Who we share it with

We do not sell your data. We share it only with services that help us run Pacera, under contracts that protect it:

  • Squarespace (website, forms and payments)

  • Google (forms, email and file storage)

  • Final Surge (training plans and training data), Zoom (video consultations) and WhatsApp (messaging support)

  • Our accountant, for financial records only

We may also share information if the law requires it, or to protect someone's vital interests in an emergency.

5. International transfers

Some of our providers store data outside the UK, for example in the USA. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Addendum.

6. How long we keep it

  • Applications that do not go ahead: 12 months, then deleted.

  • Client and health records: 8 years after your last session, in line with professional record-keeping guidance (longer for clients under 18).

  • Financial records: 6 years, as required by HMRC.

7. Your rights

You can ask to access, correct, delete or restrict your data, object to how we use it, move it to another provider, or withdraw consent at any time. Email hello@pacera.run and we will reply within one month. Some records may have to be kept for legal or professional reasons; we will tell you if so.

8. Keeping your data safe

Access to your information is limited to Lee Watkins and the services above. Accounts are protected with strong passwords and two-factor authentication where available.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

10. Changes

We may update this policy. The latest version will always be on this page with its date.